Privacy Policy

The Galleon Centre Privacy Policy

The Galleon Centre will:

• Hold your data securely;

• Share only where you agree; (unless legally required to)

• Use your data to tailor the information we provide you and improve our services;

• Put you in control by allowing you to update, delete and access your data;

This policy covers how the Galleon Centre collect, use, disclose, transfer and store your data.
It will also cover how we handle customer data within the Centre and on our website.

1. What personal information will the Galleon Centre collect about me?

This privacy policy tells you:

The information we collect (personal or not)
Why we collect it
How long we store it
Our legal basis for processing your personal data
Who if anyone we disclose your personal data to
Your rights and how you can see, update or delete your personal data
To make it easy to understand what data we collect about you we have grouped this policy into how you and others get information from us/ interact with us
Our digital services. This includes our website and app.
Services we use to communicate like social media
Contact us directly, via email, phone, letter
Meeting us in person in the Centre

2. When you use our digital services

Website Analytics

We use website log files, cookies, and digital analytics (Google), to gather information about how people use our website (www.galleoncentre.com).

We do not collect or store your personal information (e.g. your name or address) in our website analytics. However, Google Analytics can recognise that behaviours belong to a single person.

Website log files collect your IP address, when you visited the site and the pages you visited. IP address is a numeric code assigned to a device based on your geographical location. If for example you are in Kilmarnock your IP address will be the same as other users accessing the internet from Kilmarnock.

Cookies are small text files which are delivered onto your computer by websites that you visit. Our use of cookies is integral to both the current visitor experience and how we shape and grow our web-based services in the future. You can read more about cookies and how to delete them by clicking here.

Digital analytics tools such as Google Analytics may be used to record anonymous user's interaction with the Galleon Centre’s website. This data may then be used to retarget users through advertising on other websites, therefore an individual's behaviour on one of our websites may result in them being retargeted with advertising related to the pages they visited or actions they took on the site.

You may opt out of our use of Analytics by visiting the Google Analytics opt-out page.

Remarketing/ Remarketing Lists for Search Ads (RSLA)

Third party vendors, including Google, use cookies to serve ads based on a user's prior visits to the Galleon Centre’s website.

We may also use Cookies to serve ads based on a user's prior visits to our website, as well as to develop remarketing lists for customised campaigns (Remarketing Lists for Search Ads).

Users may opt out of Google's use of cookies by visiting the Google advertising opt-out page. In addition, you may also opt out of third party vendor's use of cookies by visiting the Network Advertising Initiative opt out page.

App

When you download or use the Galleon Centre’s app on your mobile device, information may be accessed from or stored to your device. Most often this is used in a similar way to a web browser cookie, such as by enabling the app to 'remember' you or provide you with the content you have requested.

Your web browser or device may also provide the Galleon Centre with information about your device, such as a device identifier or IP address. Device identifiers may be collected automatically.

When you sign in to the Galleon Centre app, your sign-in details may be stored securely on the device you are using, so you can access the Galleon Centre app again on the same device without needing to enter your sign-in details again.

If you have any concerns about the information which might be accessed from or stored on your device by the Galleon Centre, you may wish to only access the Galleon Centre content through a web browser and review your web browser settings.

3. When you provide personal data

Complaints

When you make a complaint to us, you can do so via an online form, email, telephone, letter or in the Centre.

The personal data you provide will only be used to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

By giving us your personal data you consent to us processing it. We retain personal data obtained from complaints for a maximum of five years and then confidentially destroy it.

Information Requests

Occasionally you can request information by post. Eg Timetables, price lists, brochures In order to do this, we need your name and postal address and the information requested. Our legal basis for processing is contract and we will retain it for two months after the request.

If you consent to future marketing we will continue to process your data on that basis. We store this in a secure database for five years after your last communication with us, unless you withdraw consent. If you withdraw consent it will be deleted within a month.

Offering us feedback (unprompted)

You do not need to include your name or contact details in order to provide us with general feedback or information about the Centre or any technical problems relating to the website. You will however need to include an email address if you want us to reply to you. For some enquiries, contact details will be required.

We will only use any personal information provided to deal with your feedback and will not share it with other organisations. This data is stored for a maximum of six months after we respond to your feedback, in case you ask for more detail or have other feedback you'd like to make.

We reserve, however the right to use non-personal information for business, research and marketing purposes.

4. When you use other services (like Facebook) to interact with us

When you use a social media platform, details about how your personal information is held, is described within the relevant social media policy, such as Facebook or Twitter.  

5. When you contact us directly

When you phone us

We do not collect caller line identification information when you call us. We will only collect personal information that you consent to provide to us in order to deliver a service.

When you email us

When you contact us via email, we will retain your email and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.

When you write to us

When you contact us via post, we will retain your letter/postal address/personal information and our response to it for as long as the business issue remains. After this, the information will be confidentially destroyed.

6. When we meet in person

We will collect personal information from you in the Centre which will help us to deliver a service, for example, to book activities or make a complaint. Once the business use has passed, we will destroy this data confidentially.

WiFi

To use WiFi in the Galleon Centre, you need to accept our terms and conditions. We may request your name and email address. This information will only be held only while you are using WiFi and is then deleted.

7. When we contact you

Email

We may email you regarding a contract or service or in response to a request, you have made. Your data will be stored for the purpose and time required to fulfil this.

We only send emails to you promoting the Galleon Centre where we have your consent. However, if you subscribed to regular information via email before May 2018, you have not asked us to stop and you have engaged with the content recently we will continue to contact you. The legal basis for this is legitimate interest.

We store this in a secure database for a maximum of five years after your last communication with us, unless you withdraw consent. If you withdraw consent, we will delete your data within a month.

Post

Occasionally we send information by post.

We may communicate with members via post regarding a variety of issues. Our legal basis for processing this is Legitimate Interest.

If you subscribed to regular information via post before May 2018, you haven't asked us to stop and we believe the information is in your interest we will continue to contact you. The legal basis for this is Legitimate Interest.

We store this information for a maximum of five years after consent has been withdrawn or we no longer believe it in your interest.

8. Your rights

Under the General Data Protection Regulations, you have rights as an individual which you can exercise in relation to the information we hold about you.

Read more about your individual rights on the Information Commissioner's Office website.

9. Access to personal information

The Galleon Centre tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a 'right of access' request under the General Data Protection Regulations. If we do hold information about you we will:

Give you a description of it;

Tell you why we are holding it;

Tell you who it could be disclosed to; and

Let you have a copy of the information in an intelligible form.

10. Links to other websites

This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

11. Changes to this privacy policy

We keep our privacy notice under regular review. This privacy notice was last updated on 25^th May 2018.

Since this policy is under regular review, you may wish to check it each time you submit personal information. If you do not agree to these changes, please do not continue to use the Galleon Centre’s website to submit personal information. If material changes are made to the Privacy Policy, for instance affecting how we would like to use your personal information, we will provide a more prominent notice.

You can access this policy at any time through the link at the bottom of our website.

12. How to contact us

The Galleon Centre tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted to re-assure Galleon Centre customers of our intention to comply with legislation and respect their privacy. It does not provide exhaustive detail of all use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Email us This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: 01563 524014

Or write to:

The Galleon Centre

99Titchfield Street

Kilmarnock

KA1 1QY

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